One of the challenges Information Services staff face is business staff attempting to specify specific technology to use instead of identifying their requirements. This impairs Information Services staff from applying governance processes. This problem is compounded in larger organizations because the Communications or Public Affairs is another stakeholder that often has their own set of governance requirements for publishing content.
Today I attended an Enterprise 2.0 seminar. The presenter, Dan Keldsen of Enterprise Architected introduced two mnemonics, SLATES and FLATNESSES that describe the elements and characteristics of Enterprise 2.0 solutions. See Dion Hinchcliffe’s blog.
FLATNESSES stands for:
I can envision these characteristics forming the basis for a framework to identify solutions for Enterprise 2.0 capabilities within an organization and meet the needs of the business user, information services and public affairs. One of the values the FLATNESSES mnemonic provides is to separate the capabilities a business user might need from the enterprise solution capabilities and the enabling technology. Business users would be able to describe their needs in terms of the FLATNESSES characteristics, public affairs staff would be able to recommend the appropriate enterprise 2.0 capability to meet the user’s requirements and information services would be identify the enabling technology for the enterprise 2.0 capability.
To make this work in an organization it would be necessary to prepare the framework that relates the requirements expressed as FLATNESSES, the enterprise 2.0 capabilities and the enabling technology. Each developing the portion of the framework relevant to their area of expertise yet collaboratively melding these into a comprehensive framework.